Frequently Asked Questions

What materials do you use in your sustainable fashion items?

Our clothing features organic natural fibers and reclaimed waste cotton from textile production. We use water-based Algae Ink™ that's OEKO-TEX certified for safety in our printing process. Our commitment to mālama ʻāina (caring for the land) guides our material selection, ensuring minimal environmental impact while maintaining quality and comfort.

Are your products authentically Hawaiian?

Yes. Kekoa Creative is a Native Hawaiian-owned business with family ties to Waiʻanae, Oʻahu, Maui nui a Piʻilani, and Moku o Keawe. Our designs reflect genuine Hawaiian cultural values and traditions. We also partner with kānaka ʻōiwi (Native Hawaiian) small businesses like Hāloa ʻĀina, Haʻa & Co., and Keālia Organics to offer authentic Hawaiian products.

How should I care for my Kekoa Creative clothing?

For maximum longevity and minimal environmental impact, we recommend washing in cold water with mild, eco-friendly detergent and hanging to dry. This preserves both the printed designs and the integrity of the sustainable fabrics. Specific care instructions are included with each product.

What is the Lāʻau ʻAla Collection by Hāloa ʻĀina?

The Lāʻau ʻAla Collection features endemic Hawaiian sandalwood products from Hāloa ʻĀina, a Native Hawaiian-owned company led by Dr. Wade Lee and Lillian Lee. Their groundbreaking work focuses on sustainable harvesting and reforestation of endemic Hawaiian sandalwood (Santalum paniculatum) on Hawaiʻi Island. Kekoa Creative is the exclusive California retailer for these treasured products.

Where do you ship to?

We currently ship to all 50 U.S. states via USPS. We offer free shipping to California and on orders over $150 elsewhere in the U.S. We're exploring international shipping options - please contact us with specific inquiries.

How long will it take to receive my order?

Orders are typically processed within 1-2 business days. Shipping time depends on your location, but generally takes 3-5 business days within California and 5-7 business days to other U.S. states. You'll receive tracking information once your order ships.

Can I return or exchange clothing or fashion accessories?

We accept returns of unworn, unwashed items within 14 days of receipt. Please email info+shipping@kekoacreative.com to initiate a return or exchange.

For exchanges, please note:

• Alternate sizing may not be available for all products

• Many items are handcrafted and cannot be exactly reproduced

• Hand-mixed water-based ink colors may vary slightly between batches

• Trash Tee Collection items are dye-dipped to order, resulting in natural variations

• Each artisan product has unique characteristics that make it one-of-a-kind

Custom or made-to-order items cannot be returned unless defective. Damaged or incorrect products must be reported within one week of receipt with photos and order details.

Returns and exchanges are reviewed on a case-by-case basis, with refunds or replacements determined at our discretion after careful review.

Can I return or exchange bodycare or wellness items?

No, all bodycare and wellness products are final sale—no exceptions. Due to the personal nature of these items, we cannot accept returns or exchanges. This ensures every customer receives clean, safe, and unopened products.

For in-person purchases, we encourage you to try our samples and chat with us about any questions before buying. Once purchased, we are unable to accommodate returns or exchanges for those who change their mind.

Mahalo for supporting our commitment to safety, quality, and pono practices for all.

Do you offer gift wrapping?

Yes! During specific times of the year, especially the holiday season, we offer eco-friendly gift wrapping using reusable or compostable materials. You can select this option during checkout for an additional fee, when available. We can also include a handwritten note with your personal message.

How does Kekoa Creative practice sustainability?

Our sustainability practices include:

• Using organic natural fibers and reclaimed waste cotton

• Printing with water-based Algae Ink™ and other eco-friendly inks

• Packaging with compostable materials from Noissue and EcoEnclose

• Supporting suppliers with certifications like B Corp, ECOCERT, and FSC

• Creating small-batch production to minimize waste

• Designing timeless pieces that transcend fast fashion trends

What does "Slow Fashion" mean at Kekoa Creative?

Slow Fashion is our alternative to mass-produced, disposable clothing. We create limited quantities of thoughtfully designed pieces meant to last. Each item tells a cultural story and is crafted with sustainable materials and ethical production methods. This approach honors both Hawaiian cultural values and environmental responsibility.

Are your packaging materials sustainable?

Yes, we use compostable packaging from Noissue and EcoEnclose. Our Mahalo Cards are printed on FSC certified 100% recycled paper using soy ink. We're committed to minimizing waste throughout our supply chain and creating a circular model that returns waste safely to the land.

What does "mālama ʻāina" mean?

Mālama ʻāina translates to "caring for the land" in Hawaiian. This cultural value guides our business practices, from material selection to packaging choices. Similarly, mālama wai (caring for the water) influences our commitment to water-based inks and avoiding harmful chemicals that could impact aquatic ecosystems.

What is the significance of your designs?

Our designs often incorporate traditional Hawaiian patterns and symbols that tell moʻolelo (stories) connected to our cultural heritage. For example, our He Mano Ka Niho pattern references shark teeth, symbolizing protection and strength. Each design is created with respect for cultural significance rather than appropriation.

How do you support Hawaiian communities?

As a Hawaiian-owned business, we support kānaka ʻōiwi communities by:

• Partnering with Native Hawaiian-owned businesses

• Serving as the exclusive California retailer for several Hawaiian makers

• Educating customers about authentic Hawaiian culture

• Creating economic opportunities that honor cultural values

• Supporting sustainable practices that protect Hawaiian ecosystems

Where can I find Kekoa Creative products in person?

We participate in 3-4 markets monthly throughout the San Francisco Bay Area. Follow us on Instagram @kekoacreative for announcements about upcoming events where you can experience our products firsthand.

Do you have a physical store?

We currently operate primarily through our online store and in-person markets. While we don't have a permanent brick-and-mortar location yet, establishing an interactive educational space for Hawaiian fabric printing is a dream project for our future.